:root,
:root[data-theme="dark"] {
  --bg: #050505;
  --surface: #0F1115;
  --surface-2: #192135;
  --surface-3: #141821;
  --text: #F7F7F7;
  --text-2: #B8BCC5;
  --text-3: #7E8494;
  --green: #6DAB47;
  --green-soft: rgba(109, 171, 71, 0.14);
  /* A especificação foi recebida truncada no valor da borda; ajuste aqui se necessário. */
  --border: #232A3A;
  --border-strong: #313A50;
  --red: #E5484D;
  --red-soft: rgba(229, 72, 77, 0.14);
  --amber: #F5A524;
  --amber-soft: rgba(245, 165, 36, 0.14);
  --blue: #4C8DF6;
  --blue-soft: rgba(76, 141, 246, 0.14);
  --gray-soft: rgba(184, 188, 197, 0.12);
  --shadow: 0 10px 30px rgba(0, 0, 0, 0.45);
  --radius: 14px;
  --radius-sm: 9px;
  color-scheme: dark;
}

:root[data-theme="light"] {
  --bg: #F4F5F7;
  --surface: #FFFFFF;
  --surface-2: #EEF1F7;
  --surface-3: #F7F8FA;
  --text: #0F1115;
  --text-2: #4A5163;
  --text-3: #7A8091;
  --green: #4F8C2C;
  --green-soft: rgba(79, 140, 44, 0.12);
  --border: #E1E4EA;
  --border-strong: #CDD2DC;
  --red: #CE2C31;
  --red-soft: rgba(206, 44, 49, 0.1);
  --amber: #B86E00;
  --amber-soft: rgba(184, 110, 0, 0.12);
  --blue: #2563EB;
  --blue-soft: rgba(37, 99, 235, 0.1);
  --gray-soft: rgba(74, 81, 99, 0.1);
  --shadow: 0 10px 30px rgba(15, 17, 21, 0.12);
  color-scheme: light;
}

* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; }
body {
  background: var(--bg);
  color: var(--text);
  font: 14px/1.5 "Inter", "Segoe UI", system-ui, -apple-system, Roboto, sans-serif;
  -webkit-font-smoothing: antialiased;
}
a { color: var(--green); text-decoration: none; }
button, input, select, textarea { font: inherit; color: inherit; }
svg { flex-shrink: 0; }
.num { font-variant-numeric: tabular-nums; }

/* ---------- Layout ---------- */
.app { display: flex; min-height: 100vh; }
.sidebar {
  width: 248px; flex-shrink: 0; background: var(--surface); border-right: 1px solid var(--border);
  display: flex; flex-direction: column; position: sticky; top: 0; height: 100vh; padding: 18px 14px;
}
.brand { display: flex; gap: 12px; align-items: center; padding: 4px 8px 22px; }
.brand-mark {
  width: 38px; height: 38px; border-radius: 10px; background: var(--green); color: #050505;
  display: grid; place-items: center; font-weight: 800; font-size: 13px; letter-spacing: .5px;
}
.brand strong { display: block; font-size: 15px; }
.brand small { color: var(--text-3); font-size: 12px; }
.nav { display: flex; flex-direction: column; gap: 2px; }
.nav a {
  display: flex; align-items: center; gap: 11px; padding: 9px 11px; border-radius: var(--radius-sm);
  color: var(--text-2); font-weight: 500; transition: background .15s, color .15s;
}
.nav a:hover { background: var(--surface-2); color: var(--text); }
.nav a.active { background: var(--green-soft); color: var(--green); }
.nav a .count {
  margin-left: auto; background: var(--red); color: #fff; border-radius: 999px; font-size: 11px;
  min-width: 20px; padding: 0 6px; text-align: center; font-weight: 700;
}
.nav-section { color: var(--text-3); font-size: 11px; text-transform: uppercase; letter-spacing: .08em; padding: 16px 11px 6px; }
.sidebar-foot { margin-top: auto; font-size: 12px; color: var(--text-3); padding: 12px 8px 0; border-top: 1px solid var(--border); }
.sidebar-foot .row { display: flex; align-items: center; gap: 8px; margin-top: 6px; }

.main { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.topbar {
  display: flex; align-items: center; gap: 16px; padding: 16px 28px; border-bottom: 1px solid var(--border);
  background: color-mix(in srgb, var(--bg) 85%, transparent); backdrop-filter: blur(10px);
  position: sticky; top: 0; z-index: 20;
}
.page-heading { min-width: 0; }
.page-heading h1 { margin: 0; font-size: 20px; font-weight: 650; letter-spacing: -.01em; }
.page-heading p { margin: 0; color: var(--text-3); font-size: 13px; }
.top-actions { margin-left: auto; display: flex; align-items: center; gap: 10px; flex-wrap: wrap; justify-content: flex-end; }
.view { padding: 24px 28px 48px; outline: none; max-width: 1600px; width: 100%; }
.icon-btn.menu-btn { display: none; }
.scrim { display: none; }

/* ---------- Controles ---------- */
.btn {
  display: inline-flex; align-items: center; gap: 7px; border: 1px solid var(--border-strong); background: var(--surface);
  padding: 7px 13px; border-radius: var(--radius-sm); cursor: pointer; font-weight: 550; font-size: 13px;
  transition: background .15s, border-color .15s; white-space: nowrap;
}
.btn:hover { background: var(--surface-2); }
.btn:disabled { opacity: .5; cursor: not-allowed; }
.btn.primary { background: var(--green); border-color: var(--green); color: #050505; }
.btn.primary:hover { filter: brightness(1.08); }
.btn.danger { color: var(--red); border-color: color-mix(in srgb, var(--red) 40%, var(--border)); }
.btn.ghost { border-color: transparent; background: transparent; }
.btn.sm { padding: 4px 9px; font-size: 12px; }
.icon-btn {
  width: 36px; height: 36px; border-radius: var(--radius-sm); border: 1px solid var(--border); background: var(--surface);
  display: grid; place-items: center; cursor: pointer; color: var(--text-2);
}
.icon-btn:hover { color: var(--text); background: var(--surface-2); }
.select, .input, .textarea {
  background: var(--surface); border: 1px solid var(--border-strong); border-radius: var(--radius-sm);
  padding: 7px 10px; min-height: 36px; outline: none; width: 100%;
}
.select { width: auto; cursor: pointer; }
.input:focus, .select:focus, .textarea:focus { border-color: var(--green); box-shadow: 0 0 0 3px var(--green-soft); }
.textarea { min-height: 80px; resize: vertical; }
label.field { display: flex; flex-direction: column; gap: 6px; font-size: 12px; color: var(--text-2); font-weight: 550; }
.check { display: inline-flex; align-items: center; gap: 8px; cursor: pointer; color: var(--text-2); }
.check input { accent-color: var(--green); width: 16px; height: 16px; }
.switch { position: relative; width: 38px; height: 22px; display: inline-block; }
.switch input { opacity: 0; width: 0; height: 0; }
.switch span { position: absolute; inset: 0; background: var(--border-strong); border-radius: 999px; transition: .2s; cursor: pointer; }
.switch span::after { content: ""; position: absolute; width: 16px; height: 16px; left: 3px; top: 3px; background: #fff; border-radius: 50%; transition: .2s; }
.switch input:checked + span { background: var(--green); }
.switch input:checked + span::after { transform: translateX(16px); }

/* ---------- Chips / badges ---------- */
.chip {
  display: inline-flex; align-items: center; gap: 7px; padding: 5px 11px; border-radius: 999px;
  background: var(--surface); border: 1px solid var(--border); font-size: 12px; font-weight: 550; color: var(--text-2);
  white-space: nowrap;
}
.chip .dot { width: 8px; height: 8px; border-radius: 50%; background: currentColor; }
.chip.open { color: var(--green); border-color: color-mix(in srgb, var(--green) 35%, var(--border)); }
.chip.closed { color: var(--amber); border-color: color-mix(in srgb, var(--amber) 35%, var(--border)); }
.live { display: inline-flex; align-items: center; gap: 6px; font-size: 12px; color: var(--text-3); }
.live i { width: 8px; height: 8px; border-radius: 50%; background: var(--text-3); }
.live.on i { background: var(--green); box-shadow: 0 0 0 0 var(--green); animation: pulse 2s infinite; }
.live.on { color: var(--text-2); }
@keyframes pulse { 0% { box-shadow: 0 0 0 0 rgba(109,171,71,.6); } 70% { box-shadow: 0 0 0 7px rgba(109,171,71,0); } 100% { box-shadow: 0 0 0 0 rgba(109,171,71,0); } }

.badge {
  display: inline-flex; align-items: center; gap: 5px; padding: 2px 9px; border-radius: 999px; font-size: 12px;
  font-weight: 600; white-space: nowrap; background: var(--gray-soft); color: var(--text-2);
}
.badge.green { background: var(--green-soft); color: var(--green); }
.badge.red { background: var(--red-soft); color: var(--red); }
.badge.amber { background: var(--amber-soft); color: var(--amber); }
.badge.blue { background: var(--blue-soft); color: var(--blue); }

/* ---------- Cards ---------- */
.grid { display: grid; gap: 16px; }
.kpis { grid-template-columns: repeat(auto-fit, minmax(min(165px, 100%), 1fr)); margin-bottom: 16px; }
.cols-2 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.cols-3 { grid-template-columns: minmax(0, 2fr) minmax(0, 1fr); }
.card {
  background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 18px 20px; min-width: 0;
}
.card-head { display: flex; align-items: center; gap: 10px; margin-bottom: 14px; flex-wrap: wrap; }
.card-head h2 { font-size: 15px; margin: 0; font-weight: 620; }
.card-head p { margin: 0; color: var(--text-3); font-size: 12px; width: 100%; }
.card-head .actions { margin-left: auto; display: flex; gap: 8px; flex-wrap: wrap; }
.kpi { position: relative; overflow: hidden; }
.kpi .label { color: var(--text-2); font-size: 12px; font-weight: 550; display: flex; align-items: center; gap: 7px; }
.kpi .value { font-size: 30px; font-weight: 700; letter-spacing: -.02em; margin-top: 6px; line-height: 1.15; }
.kpi .sub { color: var(--text-3); font-size: 12px; margin-top: 4px; }
.kpi.alert { border-color: color-mix(in srgb, var(--red) 45%, var(--border)); }
.kpi.alert .value { color: var(--red); }
.kpi.good .value { color: var(--green); }
.kpi .bar { height: 4px; background: var(--surface-2); border-radius: 4px; margin-top: 10px; overflow: hidden; }
.kpi .bar span { display: block; height: 100%; background: var(--green); border-radius: 4px; }
.chart-box { position: relative; height: 260px; }
.chart-box.sm { height: 220px; }

/* ---------- Tabelas ---------- */
.table-wrap { overflow-x: auto; margin: 0 -20px; }
table.table { width: 100%; border-collapse: collapse; font-size: 13px; }
.table th {
  text-align: left; font-weight: 600; color: var(--text-3); font-size: 11px; text-transform: uppercase; letter-spacing: .06em;
  padding: 9px 12px; border-bottom: 1px solid var(--border); white-space: nowrap;
}
.table td { padding: 11px 12px; border-bottom: 1px solid var(--border); vertical-align: middle; }
.table th:first-child, .table td:first-child { padding-left: 20px; }
.table th:last-child, .table td:last-child { padding-right: 20px; }
.table tbody tr:last-child td { border-bottom: 0; }
.table tr.clickable { cursor: pointer; }
.table tr.clickable:hover td { background: var(--surface-3); }
.table .muted, .muted { color: var(--text-3); }
.table .nowrap { white-space: nowrap; }
.table .msg { max-width: 300px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; color: var(--text-2); }
.right { text-align: right; }
.empty { text-align: center; padding: 36px 16px; color: var(--text-3); }
.empty svg { display: block; margin: 0 auto 10px; color: var(--border-strong); }

.toolbar { display: flex; gap: 10px; flex-wrap: wrap; align-items: center; margin-bottom: 16px; }
.toolbar .input { width: 240px; }
.pager { display: flex; justify-content: space-between; align-items: center; padding-top: 14px; color: var(--text-3); font-size: 12px; }

/* ---------- Fila ao vivo ---------- */
.queue { display: grid; gap: 12px; grid-template-columns: repeat(auto-fill, minmax(300px, 1fr)); }
.ticket {
  background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 16px;
  display: flex; flex-direction: column; gap: 10px; position: relative; overflow: hidden;
}
.ticket::before { content: ""; position: absolute; left: 0; top: 0; bottom: 0; width: 4px; background: var(--green); }
.ticket.warn::before { background: var(--amber); }
.ticket.late::before { background: var(--red); }
.ticket.late { border-color: color-mix(in srgb, var(--red) 40%, var(--border)); }
.ticket .top { display: flex; align-items: flex-start; gap: 10px; }
.ticket .group { font-weight: 620; }
.ticket .client { color: var(--text-3); font-size: 12px; }
.ticket .timer { margin-left: auto; font-size: 22px; font-weight: 700; font-variant-numeric: tabular-nums; }
.ticket.late .timer { color: var(--red); }
.ticket.warn .timer { color: var(--amber); }
.ticket blockquote {
  margin: 0; padding: 8px 12px; background: var(--surface-3); border-radius: var(--radius-sm); color: var(--text-2);
  font-size: 13px; max-height: 66px; overflow: hidden;
}
.ticket .meta { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; font-size: 12px; color: var(--text-3); }
.ticket .meta .actions { margin-left: auto; display: flex; gap: 6px; }
.progress { height: 5px; background: var(--surface-2); border-radius: 5px; overflow: hidden; }
.progress span { display: block; height: 100%; background: var(--green); transition: width 1s linear; }
.ticket.warn .progress span { background: var(--amber); }
.ticket.late .progress span { background: var(--red); }

.banner {
  display: flex; gap: 12px; align-items: flex-start; padding: 12px 16px; border-radius: var(--radius); margin-bottom: 16px;
  background: var(--amber-soft); color: var(--text); border: 1px solid color-mix(in srgb, var(--amber) 35%, transparent);
}
.banner svg { color: var(--amber); margin-top: 2px; }
.banner.info { background: var(--blue-soft); border-color: color-mix(in srgb, var(--blue) 35%, transparent); }
.banner.info svg { color: var(--blue); }
.banner p { margin: 2px 0 0; color: var(--text-2); font-size: 13px; }

/* ---------- Detalhe / timeline ---------- */
.timeline { display: flex; flex-direction: column; gap: 10px; max-height: 340px; overflow-y: auto; padding-right: 4px; }
.bubble { max-width: 82%; padding: 8px 12px; border-radius: 12px; background: var(--surface-2); font-size: 13px; }
.bubble.team { align-self: flex-end; background: var(--green-soft); }
.bubble.bot { align-self: flex-end; background: var(--blue-soft); }
.bubble .who { font-size: 11px; color: var(--text-3); display: flex; gap: 8px; margin-bottom: 2px; }
.bubble .txt { white-space: pre-wrap; word-break: break-word; }
.kv { display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: 12px 18px; margin-bottom: 16px; }
.kv div span { display: block; font-size: 11px; color: var(--text-3); text-transform: uppercase; letter-spacing: .05em; }
.kv div strong { font-weight: 600; }
pre.alert-text {
  white-space: pre-wrap; background: var(--surface-3); border: 1px solid var(--border); border-radius: var(--radius-sm);
  padding: 12px 14px; font: 13px/1.55 inherit; margin: 0; font-family: inherit;
}

/* ---------- Modal / toast ---------- */
.modal-backdrop {
  position: fixed; inset: 0; background: rgba(0, 0, 0, .6); display: grid; place-items: center; z-index: 100; padding: 16px;
  animation: fade .15s;
}
.modal {
  background: var(--surface); border: 1px solid var(--border); border-radius: 16px; width: min(760px, 100%);
  max-height: calc(100vh - 32px); overflow-y: auto; box-shadow: var(--shadow);
}
.modal.sm { width: min(460px, 100%); }
.modal header { display: flex; align-items: center; gap: 12px; padding: 18px 22px; border-bottom: 1px solid var(--border); position: sticky; top: 0; background: var(--surface); z-index: 1; }
.modal header h3 { margin: 0; font-size: 16px; }
.modal header .icon-btn { margin-left: auto; }
.modal .body { padding: 20px 22px; display: flex; flex-direction: column; gap: 14px; }
.modal footer { display: flex; justify-content: flex-end; gap: 8px; padding: 14px 22px; border-top: 1px solid var(--border); flex-wrap: wrap; }
@keyframes fade { from { opacity: 0; } }
.toasts { position: fixed; bottom: 20px; right: 20px; display: flex; flex-direction: column; gap: 8px; z-index: 200; }
.toast {
  background: var(--surface-2); border: 1px solid var(--border-strong); padding: 10px 14px; border-radius: var(--radius-sm);
  box-shadow: var(--shadow); min-width: 240px; max-width: 360px; animation: fade .2s; border-left: 4px solid var(--green);
}
.toast.error { border-left-color: var(--red); }

/* ---------- Formulários de configuração ---------- */
.form-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: 14px; }
.schedule-row { display: grid; grid-template-columns: 130px 50px 1fr 1fr 80px 1fr 1fr; gap: 10px; align-items: center; padding: 6px 0; max-width: 980px; }
.schedule-row.brk-row { grid-template-columns: 120px 80px 1fr 1fr 90px; }
.schedule-head { padding: 0; font-size: 11px; color: var(--text-3); text-transform: uppercase; letter-spacing: .05em; }
.input:disabled { opacity: .35; }
.schedule-row .day { font-weight: 550; }
.hint { color: var(--text-3); font-size: 12px; margin: 0; }
.legend { display: flex; flex-wrap: wrap; gap: 8px; }
.code { font-family: ui-monospace, "Cascadia Code", Consolas, monospace; font-size: 12px; background: var(--surface-3); border: 1px solid var(--border); border-radius: 6px; padding: 1px 6px; }
pre.code { padding: 12px; overflow-x: auto; white-space: pre; }
.tabs { display: flex; gap: 4px; border-bottom: 1px solid var(--border); margin-bottom: 18px; overflow-x: auto; }
.tabs button { background: none; border: 0; padding: 9px 14px; cursor: pointer; color: var(--text-2); font-weight: 550; border-bottom: 2px solid transparent; white-space: nowrap; }
.tabs button.active { color: var(--green); border-bottom-color: var(--green); }
.stack { display: flex; flex-direction: column; gap: 16px; }
.row-flex { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }

/* ---------- WhatsApp ---------- */
.qr-box { display: flex; gap: 20px; align-items: center; flex-wrap: wrap; margin-bottom: 16px; }
.qr-box img { background: #fff; padding: 10px; border-radius: 12px; width: 260px; height: 260px; }
.qr-box ol { margin: 0; padding-left: 20px; color: var(--text-2); display: flex; flex-direction: column; gap: 6px; flex: 1; min-width: 200px; }
.safe-list { margin: 0 0 14px; padding-left: 18px; display: flex; flex-direction: column; gap: 8px; color: var(--text-2); }
.safe-list strong { color: var(--text); }
.card-head h2 svg { vertical-align: -3px; color: var(--green); }

/* ---------- Responsivo ---------- */
@media (max-width: 1100px) {
  .cols-2, .cols-3 { grid-template-columns: minmax(0, 1fr); }
}
@media (max-width: 860px) {
  .sidebar { position: fixed; left: 0; top: 0; z-index: 60; transform: translateX(-100%); transition: transform .2s; }
  .sidebar.open { transform: none; box-shadow: var(--shadow); }
  .scrim.open { display: block; position: fixed; inset: 0; background: rgba(0,0,0,.5); z-index: 50; }
  .icon-btn.menu-btn { display: grid; }
  .queue { grid-template-columns: minmax(0, 1fr); }
  .kpi { padding: 14px 16px; }
  .topbar { padding: 12px 16px; flex-wrap: wrap; }
  .top-actions { width: 100%; justify-content: flex-start; }
  .view { padding: 16px 16px 40px; }
  .table-wrap { margin: 0 -20px; }
  .schedule-row { grid-template-columns: 1fr 1fr; }
  .schedule-row .day { grid-column: 1; }
  .schedule-head { display: none; }
  .toolbar .input { width: 100%; }
  .kpi .value { font-size: 26px; }
}

/* ---------- Carteiras ---------- */
.portfolio-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(190px, 1fr)); gap: 12px; }

mark { background: var(--amber-soft); color: var(--text); padding: 0 2px; border-radius: 3px; }

/* ---------- Unidades e sessão ---------- */
.unit-picker { padding: 0 8px 14px; }
.unit-picker .field span { font-size: 11px; text-transform: uppercase; letter-spacing: .06em; color: var(--text-3); }
.unit-picker .select { width: 100%; }
.unit-picker strong { font-size: 13px; }
.sidebar-foot .user-row { margin-top: 10px; padding-top: 8px; border-top: 1px solid var(--border); }
.sidebar-foot .user-row span { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; color: var(--text-2); }
.unit-picker .field { display: flex; flex-direction: column; gap: 4px; }

/* ---------- Satisfação ---------- */
.sat-msg { border: 1px solid var(--border); border-left: 3px solid var(--border-strong); border-radius: var(--radius); padding: 10px 12px; background: var(--surface); }
.sat-msg.reclamacao { border-left-color: var(--red); }
.sat-msg.atencao { border-left-color: var(--amber); }
.sat-msg.elogio { border-left-color: var(--green); }
.sat-top { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; font-size: 12px; }
.sat-group { font-weight: 600; }
.sat-text { margin: 6px 0; font-size: 13px; white-space: pre-wrap; word-break: break-word; max-height: 140px; overflow-y: auto; }
.sat-foot { display: flex; justify-content: space-between; gap: 8px; align-items: center; flex-wrap: wrap; }
.sat-chips { display: flex; gap: 6px; flex-wrap: wrap; }
mark.sig { border-radius: 3px; padding: 0 2px; color: inherit; }
mark.sig.reclamacao { background: var(--red-soft); box-shadow: inset 0 -2px 0 var(--red); }
mark.sig.atencao { background: var(--amber-soft); box-shadow: inset 0 -2px 0 var(--amber); }
mark.sig.elogio { background: var(--green-soft); box-shadow: inset 0 -2px 0 var(--green); }
#s-reclamacoes, #s-elogios { max-height: 560px; overflow-y: auto; padding-right: 4px; }

.health-bar { display: flex; height: 10px; border-radius: 6px; overflow: hidden; background: var(--surface-2); gap: 2px; }
.health-bar span { display: block; height: 100%; min-width: 0; }
.health-bar span:empty[style*="width:0%"] { display: none; }
.health-bar .red, .legend-dot.red { background: var(--red); }
.health-bar .amber, .legend-dot.amber { background: var(--amber); }
.health-bar .green, .legend-dot.green { background: var(--green); }
.health-bar .gray, .legend-dot.gray { background: var(--border-strong); }
.legend-dot { display: inline-block; width: 9px; height: 9px; border-radius: 3px; margin: 0 4px 0 10px; vertical-align: -1px; }
.legend-dot:first-child { margin-left: 0; }
tr.clickable { cursor: pointer; }
tr.clickable:hover td { background: var(--surface-2); }
tr.selected td { background: color-mix(in srgb, var(--green) 10%, transparent); }

/* ---------- Período personalizado ---------- */
.custom-range { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; }
.custom-range[hidden] { display: none; }
.custom-range .input { width: 150px; padding-top: 6px; padding-bottom: 6px; }
@media (max-width: 860px) { .custom-range { width: 100%; } .custom-range .input { flex: 1; width: auto; } }

/* ---------- Customer Intelligence Brain ---------- */
.modal.lg { width: min(920px, 100%); }
button.card.kpi { font: inherit; color: inherit; }
.kpi.selected { outline: 2px solid var(--blue); outline-offset: -2px; }
.sat-msg blockquote, blockquote.sat-text { border-left: 3px solid var(--border-strong); padding-left: 10px; }